You Are Here:Help Desk 866 501 9488    
 

Services

 To access our Help Desk between 8am - 5pm Mountain Time call 866 501-9488, for your Aloha System. If you are not on a help desk contract, you will need to make prior arrangements with our accounting office 520 881-6588, accounting@fbmgmt.com before calling the Help Desk.

  • For after hours support call 866 501-9488, leave a message in the emergency voicemail and a technician will return your call.
  • After hours and weekend service for clients on an annual Help Desk Contract will be provided for with Emergency Call only
  • Emergency calls are defined as:
    • Credit Card Processing is down
    • More than 50% of your System is inoperable
    • Can not send orders to prep area
    • Cannot do "End of Day"
  • Any other after hour  or weekend calls will be billed at our after hour rate
Service Rates

Business Hour Rates are:

  • $85.00/hr for In-House bench repair rate (1 hour min)
  • $100/hr for On-Site repair rate, plus a $50.00 trip charge
  • $100.00/hr Help Desk for non contract clients (half hour min)

 
Training

 

Please call us for all your POS training needs.

We offer on site and remote training both by the day and the hour.

 
Squirrel Systems
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