F&B MANAGEMENT

Privacy Policy

Effective date: August 26, 2026 | Last updated: August 26, 2026

This Privacy Policy explains how F&B Management ("F&B," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you visit www.fbmgmt.com, request a demonstration or quote, communicate with us, receive support, purchase or use products or services through us, or otherwise interact with us.

This Policy applies to information F&B handles for its own business purposes. It also explains F&B's limited role when we handle information on behalf of restaurants, merchants, or other business customers in connection with point-of-sale systems, remote monitoring, implementation, payments, online ordering, loyalty, reporting, labor, inventory, and support services.

1. Scope and our role

F&B serves business customers, principally restaurants and food-service operators. Depending on the interaction, F&B may act as the business that determines why and how personal information is used, or as a service provider/processor that handles information only under a customer's instructions.

Merchant-controlled data. When F&B accesses or processes information contained in a customer's POS or connected systems—such as guest contact details, employee records, order history, transaction data, loyalty records, or support logs—the customer generally determines the purposes and means of processing. F&B processes that information to provide contracted services, follow documented instructions, maintain security, prevent fraud, comply with law, and protect legal rights. Questions or rights requests concerning merchant-controlled data should ordinarily be directed first to the restaurant or business that collected the information.

Third-party products. NCR Voyix and other manufacturers, payment processors, acquiring banks, online ordering providers, delivery platforms, and connected technology vendors may independently collect and use information under their own privacy notices and contracts. This Policy does not replace those notices.

2. Personal information we collect

The information we collect depends on your relationship with F&B and the products or services involved. In the preceding 12 months, we may have collected the following categories:

Identifiers and contact information: name, business name, job title, mailing or service address, email address, telephone or mobile number, account identifiers, signatures, and similar information.

Commercial and account information: products and services requested or purchased, quotes, contracts, account status, service locations, billing history, payment status, and customer relationship records.

Support and service information: support tickets, call recordings where notice or consent is provided as required, voicemails, emails, text messages, chat content, screen-sharing or remote-session records, equipment details, configurations, diagnostic files, system logs, site photographs, service notes, and issue-resolution history.

POS and operational information: restaurant orders, transaction metadata, menu and price information, employee or operator identifiers, schedules, labor or inventory records, reporting data, online ordering or loyalty information, and other data encountered while installing, configuring, monitoring, or supporting customer systems.

Payment and financial information: billing contact information, invoice details, bank or payment account-related information needed for payment or financing, and transaction confirmations. Payment-card processing may be performed by banks, acquiring partners, payment gateways, or other processors; their handling of payment data is governed by their own notices and agreements.

Internet, device, and usage information: IP address, browser and device type, operating system, referring URLs, pages viewed, time and date of access, cookie or similar identifiers, approximate location inferred from IP address, and website interaction data.

Communications and marketing preferences: inquiries, demo requests, event or training registrations, survey responses, communication preferences, SMS opt-in or opt-out status, and consent records.

Security and access information: authentication records, user permissions, access logs, fraud indicators, network or endpoint telemetry, and information used to secure customer and F&B systems.

Professional information: employer, role, responsibilities, business contact details, qualifications, and other information provided in a business or employment context.

Other information you choose to provide or that is reasonably necessary to provide requested products, services, support, or communications.

We do not intentionally request sensitive personal information that is unnecessary for our services. Do not send passwords, full payment-card numbers, sensitive authentication data, government identification numbers, health information, or other highly sensitive data through ordinary email, text, website forms, or support tickets unless F&B specifically requests it through an approved secure method.

3. Sources of personal information

We may obtain personal information:

Directly from you, your employer, authorized users, customers, vendors, applicants, or other people who communicate with us.

From restaurants and other business customers that authorize us to install, integrate, monitor, or support their technology.

Automatically from websites, communications systems, remote-support tools, devices, POS systems, security tools, and connected services.

From NCR Voyix, payment and financing partners, distributors, delivery or online-ordering platforms, telecommunications providers, professional advisers, public sources, referrals, and other business partners, as permitted by law.

4. How we use personal information

We may use personal information to:

Respond to inquiries; provide demonstrations, quotes, products, training, implementation, maintenance, monitoring, repairs, and technical support.

Create and administer customer accounts; process orders, invoices, payments, renewals, warranties, and service obligations.

Configure, integrate, troubleshoot, update, and secure POS and connected systems; maintain service continuity; and diagnose performance or security incidents.

Communicate about appointments, deployments, outages, tickets, orders, account matters, product or security updates, and other service-related matters.

Send marketing communications where permitted by law and consistent with your preferences. Consent to marketing texts is not a condition of purchasing goods or services.

Authenticate users; detect, investigate, and prevent fraud, misuse, unauthorized access, security incidents, and unlawful activity.

Improve our website, services, training, operations, and customer experience; perform analytics; and develop de-identified or aggregated insights that cannot reasonably identify an individual.

Comply with contracts, law, legal process, audits, tax and accounting obligations, regulatory requirements, and enforceable government requests; establish or defend legal claims; and protect the rights, safety, property, and security of F&B, customers, users, and others.

Carry out any other purpose disclosed when information is collected or otherwise authorized by you.

5. Text messaging and mobile information

If you provide a mobile number and opt in to text messaging, F&B may send texts for the purpose described at the point of collection, including support, scheduling, service, account, security, or promotional communications. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out and HELP for help. We will honor opt-out requests as required by law. After an opt-out, we may send a one-time confirmation and may continue to contact you through non-SMS channels when permitted.

Telecommunications carriers and contracted communications technology providers may process mobile numbers and message content solely as necessary to transmit communications, administer consent and opt-outs, prevent abuse, maintain security, and provide the messaging service. They are not authorized by F&B to use mobile opt-in data or consent for their own marketing or promotional purposes.

6. When we disclose personal information

We may disclose personal information only as reasonably necessary for the purposes described in this Policy, including to:

Service providers and contractors that perform hosting, cloud storage, website operations, analytics, telecommunications, customer support, remote access, monitoring, cybersecurity, billing, payment processing, document management, professional services, shipping, installation, and related functions under contractual or legal restrictions.

POS manufacturers and technology partners, including NCR Voyix and providers of integrated payments, online ordering, loyalty, reporting, inventory, labor, security, and other connected solutions, when necessary to provide or support requested services.

Financial institutions, payment networks, acquiring partners, financing providers, insurers, auditors, accountants, attorneys, and other professional advisers.

Government authorities, regulators, courts, law enforcement, and other parties when required by law or when reasonably necessary to protect rights, safety, property, systems, or users; investigate wrongdoing; respond to legal process; or enforce agreements.

A buyer, investor, lender, successor, or other transaction participant in connection with a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.

Other parties at your direction, with your consent, or as disclosed when the information is collected.

F&B does not sell personal information for money and does not share personal information for cross-context behavioral advertising. We do not disclose mobile opt-in data or text-message consent to third parties for their marketing or promotional purposes.

7. Cookies and website technologies

Our website and service providers may use cookies, pixels, tags, logs, and similar technologies to operate the site, remember preferences, maintain security, understand traffic and performance, and improve content. You can adjust browser settings to block or delete cookies, but some site functions may not work properly.

Some browsers offer a Do Not Track setting. Because there is no uniform industry standard for responding to Do Not Track signals, our website may not respond to them. Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, such as Global Privacy Control, we will process that signal as required. Because F&B does not sell personal information or share it for cross-context behavioral advertising, such a signal generally will not change our current practices.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and support records, comply with legal, accounting, tax, warranty, and contractual obligations, resolve disputes, enforce agreements, maintain security, prevent fraud, and preserve evidence. Retention periods vary according to the type and sensitivity of information, the relationship involved, legal requirements, customer instructions, and operational need. When information is no longer required, we may delete, destroy, de-identify, or aggregate it, subject to lawful backup and record-preservation processes.

9. Data security

We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Measures may include access controls, authentication, logging, secure remote-access practices, employee training, vendor oversight, encryption where appropriate, backups, and incident-response procedures. No system, transmission, or storage method is completely secure, and F&B cannot guarantee absolute security.

Customers are responsible for maintaining authorized users, strong credentials, supported software, physical security, network protections, backups, and other responsibilities assigned to them by contract or product documentation. If you believe information or a system may have been compromised, contact F&B promptly at (866) 501-9488.

10. Your privacy choices and rights

You may opt out of marketing emails by using the unsubscribe mechanism in the message and may opt out of text messages by replying STOP. Transactional, security, support, billing, or other non-marketing communications may continue when permitted or required.

Depending on where you live and subject to legal exceptions, you may have rights to request access to or confirmation of personal information; correction; deletion; a portable copy; information about categories of collection, use, and disclosure; or an appeal of a denied request. You may also have a right to opt out of sale, targeted advertising, or certain profiling. F&B does not currently sell personal information, share it for cross-context behavioral advertising, or use it for legally significant decisions based solely on automated processing.

To submit a request, contact us using Section 16. Describe your request, your relationship with F&B, and the state in which you reside. We may verify your identity and authority before acting. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification. We will not unlawfully discriminate against you for exercising privacy rights. If we deny an appealable request, our response will explain how to appeal.

Requests involving restaurant-controlled or merchant-controlled POS data. If the information was collected by a restaurant or another F&B customer, submit the request directly to that business. When required, F&B will assist the customer in responding to verified requests under the applicable contract and law.

11. California notice

This section supplements the rest of the Policy for California residents to the extent the California Consumer Privacy Act, as amended (CCPA), applies to F&B. The categories of personal information collected during the preceding 12 months, sources, business purposes, and categories of recipients are described in Sections 2 through 6. Those categories may include identifiers; customer records; commercial information; internet or electronic network activity; geolocation inferred from IP address or service location; audio, electronic, or similar information; professional or employment-related information; and inferences drawn from the foregoing. F&B may disclose each applicable category to the recipient categories listed in Section 6 for the business purposes described in Section 4.

F&B does not sell personal information and does not share personal information for cross-context behavioral advertising. F&B does not knowingly sell or share the personal information of consumers under 16 years of age. California residents may exercise applicable rights to know/access, correct, delete, and obtain information about collection and disclosure by contacting us under Section 16. Where F&B handles personal information solely as a service provider or contractor for a customer, the customer is responsible for responding to consumer requests.

California's "Shine the Light" law permits certain residents to request information about disclosure of personal information to third parties for their direct-marketing purposes. F&B does not disclose personal information to third parties for their own direct marketing as contemplated by that law.

12. Children's privacy

Our website and services are directed to businesses and are not intended for children under 13. We do not knowingly collect personal information online directly from children under 13. If you believe a child has provided personal information to F&B, contact us so we can review and take appropriate action.

13. Third-party links and services

Our website may link to third-party websites, portals, maps, payment pages, social media, product documentation, or other services. F&B does not control and is not responsible for those parties' privacy, security, content, or practices. Review the privacy notice of each service you use.

14. United States operations

F&B operates in the United States and this website is intended for U.S. business users. Personal information may be processed and stored in the United States and in other locations where our contracted service providers operate, subject to applicable law and contractual safeguards.

15. Changes to this Policy

We may update this Policy to reflect changes in our services, technology, business practices, or legal obligations. We will post the revised Policy at www.fbmgmt.com/privacy-policy/ and update the "Last updated" date. If a change materially affects how we use information already collected, we will provide additional notice or obtain consent when required by law.

16. Contact us

For privacy questions, requests, or complaints, contact:

When contacting us, please do not include passwords, full payment-card numbers, sensitive authentication data, or other unnecessary sensitive information.